FAQ

Shipping

Q. What are the shipping charges on Arihant products? Arihant charges INR 60 for Every Single Order that is being made from a Customer whether a order contains one or more books. For international orders, appropriate shipping cost is charged. How long will it take to receive the ordered products? We attempt to process every order and ship within 24 hrs. Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering. Depending upon your location within India, post ordering this should take overall 4-6 days to get delivered. What will be the mode of delivery? Arihant has partnered with India Post, Overnite Express, First Flight, DTDC & Red Express for shipment of products in India and FedEx & Speed Post Service for international shipments. Depending upon your location and reach, we also employ other domestic but reliable service providers to deliver products’. Can I ship internationally? Yes, you can ship internationally to all major countries. Appropriate shipping cost will be charged for the same.

Payments

Q. What are the payment options available at Arihant Books? The payment options we support are: 

  1. Credit card/ Debit Cards (all)
  2. Internet Banking
  3. Demand Draft

We provide option of PayU payment gateways which process all credit card transactions over secure encrypted connection. Where to send Demand Draft and whom it should be addressed to? We request you to address the DD to "Arihant Edu Web (P) Ltd." Payable at Meerut, Please mail it to the following address: 


Arihant Eduweb Private Limited 

Plot # 181, FIPE, Patparganj Industrial Area 

New Delhi-110092 

Ph No: 011-40546380 

Mobile # 09219641011 

Q. Do you provide Cash on Delivery (COD) payment option? Currently, Arihant Offer Cash on Delivery option on selected Pins via E-Com Express.
 
It's important to note that there might be additional charges for COD Cash handling’s. What should I do if my payment fails? In case of successful payment, you will receive an email confirmation from Arihant. In case of payment failure, please retry ensuring:

  1. Information passed on to payment gateway is accurate i.e. account details, billing address etc...
  2. Your internet connection is not disrupted in the process

If your account has been debited after a payment failure, it will be rolled back within 24 hrs. You can get in touch with Customer Care with your order number.

 

Return/Modify/Cancel

Q. How do I return the product if it is defective/damaged? In case the product received has any defect, please notify us on crm@arihantbooks.com or call us on any Customer Care phone numbers with your order no. within 7 days of receiving the product. We will address the issue in a manner, favorable to you and reprocess your order if required. Can I cancel the order after it is placed? While there is no option for customer to cancel the order on their own once the payment is made, you can get in touch with any Customer Care as soon as possible with your order number. As long as your order has not been shipped, we can cancel it and refund your amounts. Can I modify my order after placing it? Yes, you can modify an order until it has gone into processing, for which you should get in touch with Customer Care

 

Ordering & Tracking

Q. How do I check the status of my order? You can check the status of your order by following steps: 

  1. Log on to your account by signing in.
  2. Click on 'my account' on top right of website header.
  3. Click on 'my order history' under the Shopping section.
  4. Search the order by date by specifying the duration since the order has been placed.
  5. Search results with your order number and the details of the status will appear.

Q. How can I track my product shipment? Orders once processed and shipped can be tracked using the tracking number. A mail is sent to the customer after the order is shipped with this tracking number along with the service provider details’. How will I know if order is placed successfully? You will receive an email confirmation from Arihant once your order is successfully placed. This mail will have all the details related to your order.

Institutional Sales/ Online Distribution & Co-Branding

For any Online Distribution System/ Institutional Sales and Co- Branding opportunities with Arihant, please write directly to:

raghavs@arihantbooks.com
Assistant Manager (E-Marketing)

011-40546380
09219641011
For more information mail us on our Customer Care email id: (b2barihant@gmail.com)